A confirmed request is not refundable. Your credit card be charged when the plane takes off.
A non-confirmed request can be cancelled at no cost.
When you receive a confirmation request by email once the plane is full, there is a 40% penalty charge if you reject the confirmation.
Indeed, the confirmation request being sent, the other passengers are expecting to use the plane.
Limousine and Hotel can be cancelled at any time at no charge.

Changes of itinerary, date and time are not possible. If you wish to change the passenger, the new passenger needs to open an account and our customer care representative will be happy to change the passenger name. This is for security reason as the TSA needs to have the list of passengers boarding the aircraft.